Privacy Policy | Auto-Tune NI

1. Who we are

Auto-Tune (“we”, “us”) is the data controller for the personal information described in this policy. That means we decide how and why it is used.

Address: 22a Pennybridge Industrial Estate, Ballymena, BT42 3HB
Email: info@auto-tune.co.uk

This website and its customer portal are built, hosted and maintained for us by McIlroy Software Solutions Ltd. They store and handle your information only on our instructions and only to run this service, as our data processor.

2. What we collect

Your account

Your name, email address, phone number and town.
Your sign-in details. Passwords are handled by our secure sign-in provider and are never visible to us. If you turn on two-step verification, the authenticator app link is stored by the same service.

Your jobs

Vehicle details: manufacturer, model, year, engine and ECU type, and any fault codes you give us.
The ECU files you upload, and the tuned files we send back to you.
Notes you add to a job, any problem you report with a finished job, the price, and the job status.
The date you accepted these terms and this policy, and which version.

Enquiries

When you use the contact form: your name, email address, phone number, vehicle and your message.

Security information

Your IP address and browser details when you sign in, submit a form or upload a file. We use these to block spam and abuse, to limit repeated attempts, and to investigate problems.

3. Why we use it and our lawful basis

What we do	Lawful basis
Create and run your account, carry out the work you request and send you your files	Contract: we need it to provide the service you asked for
Email you about your jobs and your account, such as job updates and sign-in alerts	Contract
Answer your enquiries	Legitimate interests: responding to people who contact us
Protect the website from spam, fraud and misuse	Legitimate interests: keeping the service and your data secure
Keep records of work carried out and payments	Legal obligation: tax and accounting rules

We do not sell your information, we do not use it for advertising and we do not send marketing emails.

4. How long we keep it

Information	How long
ECU files you upload and the tuned files we return	Deleted automatically no later than 9 months after upload. Please keep your own copy of any file you need.
Account details	While your account is open. Deleted when the account is closed or when you ask us to delete it.
Job records (vehicle, work done, price and date)	As long as tax and accounting law requires, normally six years. If you ask us to delete your account, your name and contact details are removed from these records.
Enquiries from the contact form	As long as we need to deal with your enquiry and any work that follows from it.
Security information	Only as long as needed to protect the service and investigate problems.

We only share your information with the companies that help us run this service, and only what each one needs:

McIlroy Software Solutions Ltd builds, hosts and maintains the website and customer portal.
Our cloud hosting provider stores accounts, job details and files.
Our spam-protection service checks forms and sign-ins for automated abuse.
Our email delivery service sends our emails, such as job updates and replies to enquiries.

If you would like the names of our other providers, email info@auto-tune.co.uk and we will tell you.

Some of these providers may process information outside the UK. Where they do, the transfer is protected by safeguards approved under UK law, such as the UK International Data Transfer Addendum or a UK adequacy decision.

We may also disclose information when the law requires it, for example to the police or HMRC.

6. Cookies and browser storage

We do not use advertising or analytics cookies. We use only what the site needs to work:

A secure sign-in cookie that keeps you logged in. It cannot be read by scripts on the page.
Your name and email saved in your browser, so the header can show you are signed in straight away. It is removed when you log out.
Google reCAPTCHA, which may set its own cookies to tell people apart from automated spam.
The map on our contact section only loads from Google Maps if you choose to show it. Google may set cookies once it has loaded.
YouTube videos on some pages use YouTube’s privacy-enhanced mode, which does not set cookies until you play a video.

7. Your rights

You have the right to:

ask for a copy of the information we hold about you;
ask us to correct anything that is wrong;
ask us to delete your information;
ask us to restrict or stop using it;
object to how we use it; and
ask for your information in a format you can give to someone else.

To use any of these rights, email info@auto-tune.co.uk. We will reply within one month. Some information, such as records we must keep for tax, may have to be kept even if you ask us to delete it, and we will tell you if that applies.

8. Keeping your information safe

Your information is sent over encrypted connections and stored in secure data centres run by our cloud hosting provider. Only people who need it to do the work can see it. If something goes wrong that puts your information at risk, we will tell you and the Information Commissioner’s Office when the law requires it.

9. Children

Our services are for adults. We do not knowingly collect information from anyone under 18.

10. Complaints

If you are unhappy with how we have handled your information, please contact us first and we will try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

11. Changes to this policy

If we make an important change to this policy, we will show you the new version when you next sign in. The date at the top of the page shows when it was last changed. Our Terms & Conditions explain the rules for using our services.